Even the most efficient businesses can be hit by incidents beyond their control, which, if they go unchecked, have the potential to cause serious harm to employees or to the future security of the business. The types of incident that have the potential to do that do not form an exhaustive list. They are many and varied.
Our experience ranges from dealing with non-accidental deaths in the workplace, major information leaks, corruption between an employee and supplier, which if mishandled could have stopped production of the company’s major product line for up to one year, threats to business from sustained political unrest, extricating a lone female potentially trapped in an inaccessible country experiencing an acute violent uprising and dealing with the trauma caused by ‘Tiger’ or ‘Express’ kidnapping. Some things are common, however. They can often be avoided or minimized by the pre-existence of a crisis management plan informed by a structured risk assessment. We have experience of reviewing existing crisis management plans and processes and also in developing crisis management processes from a clean sheet of paper.
The effective handling of a crisis is about regaining control of the situation that is causing the threat and about great communication. Cool heads in hot situations. Companies benefit from having a crisis management policy and protocols covering all levels of their business across HQ, regional and local management teams and markets. Plans should be tested using scenario-based training.
We will utilise our 30+ years experience across all continents, to help you prepare for and deal with crises and can assist you with the development and implementation of suitable protocols. Heavy manuals of yesterday, which sit on a shelf gathering dust, have been replaced with dynamic business plans which can be used as the basis for training at all levels across your business, from the boardroom to the shop-floor.